Communication & Accountability
At G&C Coatings, we assign top-level management and operations staff to customer service initiatives in order to facilitate the smooth and efficient completion of all projects. Staff members communicate directly with customers in regards to product information, inquiries, order handling and changes to existing job specifications. Customer feedback is also handled directly at the management level, ensuring full responsiveness to queries and concerns.
Transparency and accountability are fundamental aspects of our customer service philosophy. Our documentation policies are among the most comprehensive in the industry, and we also conduct regular reviews of:
- Process performance & product conformance standards
- Employee training & competence
- Supplier performance
- Technological infrastructure & facility maintenance
Follow-up actions from previous management reviews are carefully documented, as are all the results of internal audits and the statuses of any necessary preventive or corrective initiatives. Our quality control policy is updated annually, allowing us to incorporate emerging technologies and changing best practices that can help us improve our ability to provide the very best customer service in the industry.